Shipping Policy
Thank you for shopping with CasaLux. We are committed to delivering your order in a timely and efficient manner. Please read our shipping policy below to better understand our shipping process and delivery times.
1. Shipping Areas
1. Shipping Areas
We currently offer shipping within the United Arab Emirates. If you wish to inquire about shipping to another location, please feel free to contact us for further information.
2. Processing Time
2. Processing Time
All orders are processed within 1-2 business days, excluding weekends and public holidays. Once your order is processed, you will receive a confirmation email along with your tracking information.
3. Shipping Methods & Delivery Time
3. Shipping Methods & Delivery Time
We offer standard and express shipping options for your convenience:
Standard Shipping: Typically delivered within 2-3 business days.
Next-Day Delivery: Available for orders placed before 12 PM (noon) for an additional charge. Delivery will be made the following business day.
Please note that delivery times may vary depending on your location and the availability of the products. In the event of delays, we will notify you promptly.
4. Shipping Costs
4. Shipping Costs
Shipping costs are calculated based on the delivery address and the size/weight of the products in your order. You will see the exact shipping cost at checkout before completing your purchase.
Free Delivery: We offer free standard delivery on orders over a specific amount (please check our website for any applicable terms).
Additional Charges: Additional charges apply for next-day delivery or special delivery requests.
5. Delivery Address
5. Delivery Address
Please ensure that the shipping address you provide is correct and complete. We are not responsible for delays or issues caused by incorrect or incomplete addresses. If you need to make any changes to your shipping address after placing your order, please contact us as soon as possible.
6. Order Tracking
6. Order Tracking
Once your order has been shipped, we will provide tracking information so that you can monitor the progress of your delivery. You can track your order directly through the carrier’s website or by following the link provided in your shipping confirmation email.
7. Shipping Issues
7. Shipping Issues
If you experience any issues with your shipment, such as a delayed delivery or a lost item, please contact us immediately. We will work with the shipping carrier to resolve any issues and ensure your order reaches you as quickly as possible.
8. International Shipping
8. International Shipping
At this time, we only ship within the UAE. If you are interested in international shipping, please reach out to us for potential options and rates.
